Support
We usually reply within 2 business days.
Need a hand with Mile-Shift? Email us at support@mile-shift.com and include your device model and OS version so we can help faster. Because Mile-Shift is local-first, your trip data stays on your device — so we can't see your trips, but we can help you with the app, subscriptions, and your account.
Common questions
Auto-detect isn't logging my drives
Auto-detect needs "Always" location access and Motion & Fitness (iOS) / Physical activity (Android) permission. Open your phone's Settings → Mile-Shift and confirm both are enabled, then toggle Auto-Detect off and on in the app.
How do I export my mileage for taxes?
Open the Reports tab, choose your date range, and tap Export. Mile-Shift creates a CSV or PDF and hands it to your phone's share sheet so you can email it or save it to Files.
Managing or cancelling my subscription
Subscriptions are billed by Apple or Google, not by us. Manage or cancel anytime in your App Store subscriptions (iOS) or Google Play subscriptions (Android). Your 30-day trial requires no account and no card.
Backing up or moving to a new phone
From Settings you can export a JSON backup to Files or iCloud, then restore it on your new device. If you create an optional Mile-Shift account, cloud sync keeps your data in step across devices.
Deleting my account and data
See our Account & Data Deletion page for the full steps.
Still stuck?
Email support@mile-shift.com — a real person reads every message.